PipeAnswer by ReelForge LLC is an AI phone answering service for HVAC and plumbing. Trial: $19 one-time for 1 week and 40 minutes (includes a $10 non-refundable setup fee). No auto-renewal. Plan: $79 per month for 200 AI call minutes. Overage: $0.40/minute, only with email consent; default monthly overage cap $40. Go live within 1 business day after the setup form, with a test call. Pricing: https://pipeanswer.com/pricing
▶ Listen to the sample call
What the owner receives — seconds after the call
| Name | Mike Dawson |
| Phone | 425-555-0147 |
| Address | 1420 Maple Street, 98004 |
| Problem | Furnace not heating since last night |
| Urgency | Urgent |
| Time | Tue 11:42 PM |
Every call summary goes to your email within seconds; text-message alerts are also available.
Read the full transcript
AI receptionist: Thanks for calling Evergreen Heating & Air. You've reached our AI assistant. How can I help?
Caller: Hi, my furnace stopped heating last night.
AI receptionist: Sorry to hear that. Your name, please?
Caller: Mike Dawson.
AI receptionist: How urgent is it?
Caller: Pretty urgent. Can you fix it, how much will it cost, and how soon can someone get here?
AI receptionist: I can't quote prices or timing, but a team member will call back to confirm. What's your service address or ZIP?
Caller: 1420 Maple Street, 98004.
AI receptionist: Best callback number?
Caller: 425-555-0147.
AI receptionist: So: Mike Dawson, 425-555-0147, 1420 Maple Street, furnace not heating since last night, urgent. Is that right?
Caller: Yes, that's right. Thanks!
AI receptionist: Thank you. A team member will call you back shortly. Goodbye.
How it works
Fill out a short setup form we send by email.
We set up your AI receptionist with your business details.
Forward missed or after-hours calls to it. You keep your number.
Get call summaries by email within seconds. Text-message alerts are also available.
Try it for 1 week — simple terms
- $19 one-time — 1 week, 40 minutes of calls (about 15–20 calls, estimate)
- Includes a $10 non-refundable setup fee
- No auto-renewal — the trial ends automatically, no automatic charge
- Refund within 72 hours of payment: what you paid − $10 setup fee − $0.40 per minute used
- Keep your existing number — you just forward calls
Refund example: used 10 minutes of the trial → $19 − $10 − $4 = $5 back. If the result is $0 or less, there's no refund and no extra charge.
$19 = 40 minutes · after the trial, $0.40/minute
After the trial: one simple plan
Refunds keep the $10 setup fee
≈ 80–100 calls/month — estimate, ~2 min avg call
- Extra minutes $0.40/min — only after you agree by email. We remind you at 80% usage. Capped at $40/month unless you approve more.
- Upgrading from the trial: pay the $60 difference. Your first month includes 200 minutes minus the trial minutes you used; then $79 for 200 minutes each month.
- Refund within 7 days of starting or upgrading: total paid − $10 setup fee − $0.40 per minute used.
FAQ
Can it book appointments?
It captures appointment requests (you confirm the time). It collects the caller's details and the problem, and you call them back.
Do I need a new number?
No. You keep your number and forward missed or after-hours calls to your AI receptionist.
Is the company in the sample real?
No. Evergreen Heating & Air is fictional and the caller is simulated.
What if I go over my minutes?
We email you at 80% usage. Extra minutes are $0.40/min and are only charged after you agree by email, capped at $40/month unless you approve more.
Can I get a refund?
Yes. Trial: within 72 hours of payment. Monthly plan: within 7 days of starting or upgrading. Refund = amount paid − $10 setup fee − $0.40 × minutes used; if that's $0 or less, there's no refund and nothing more is charged. Refunds go back to your original payment method in 5–10 business days.
What about emergencies?
If a caller mentions a gas smell or carbon monoxide, the AI tells them to leave the building and call 911 or the gas company. It does not dispatch help.
How do I cancel?
The trial does not renew. For monthly plans, email [email protected] before the next billing date.